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      Dienstleistungsmarketing 

      Kundenintegration in Innovationsprozesse im Kontext eines Medienunternehmens

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      Deutscher Universitätsverlag

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          Why promising technologies fail: the neglected role of user innovation during adoption

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            Die Steuerung von Kundenintegrationsprozessen

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              Grundprobleme und Entwicklungstendenzen des Dienstleistungs-Marketing

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                Book Chapter
                2004
                : 31-52
                10.1007/978-3-322-81903-1_2
                c59efb73-4f61-4955-8526-3b71370a415f
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