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Dienstleistungsqualität durch Total Quality Management

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Author(s): Anke Bovermann

Publication date (Print): 1997

Publisher: Deutscher Universitätsverlag

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ISBN (Print): 978-3-8244-6428-9

ISBN (Electronic): 978-3-663-08424-2

Publication date (Print): 1997

DOI: 10.1007/978-3-663-08424-2

SO-VID: 91a14184-4a70-42b4-be05-70a14dd5b874

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Qualitätsmanagement im Dienstleistungsbereich
Authors: Heribert Meffert, Manfred Bruhn, Karsten Hadwich

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