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      Dienstleistungsmanagement Jahrbuch 2001 

      EQ und DLQ: Emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt

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      Publisher: Gabler Verlag

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          Models of Emotional Intelligence

          John Mayer, Peter Salovey, David Caruso … (2000)
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            The measurement of intelligence.

            Lewis Terman (1916)
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              Méthodes nouvelles pour le diagnostic du niveau intellectuel des anormaux

              Th Simon, Alfred Binet (1904)
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                Publication date (Print): 2001
                Pages: 375-403
                DOI: 10.1007/978-3-322-91284-8_15
                SO-VID: a5107914-fc3c-4836-a354-ddc807245748
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