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      Dienstleistungsmarketing : Grundlagen - Konzepte - Methoden 

      Qualitätsmanagement im Dienstleistungsbereich

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      Author(s): , ,
      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

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          E-S-QUAL

          Valarie A. Zeithaml, A Parasuraman, Arvind Malhotra (2016)
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            Measuring Service Quality: A Reexamination and Extension

            J. Cronin, Steven A. Taylor (2018)
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              Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

              David Henard, David M. Szymanski (2001)
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                Author and book information

                Book Chapter
                Publication date (Print): 2015
                Publication date (Online): May 14 2015
                Pages: 199-266
                DOI: 10.1007/978-3-658-05046-7_5
                SO-VID: 7df59291-54a4-4ce5-a487-b546769617a1
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