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      Handbook on Business Process Management 1 

      Six Sigma and Business Process Management

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      Publisher: Springer Berlin Heidelberg

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          Six sigma for service processes

          Jiju Antony (2006)
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            The strategy-focused organization

            Robert Kaplan, David P. Norton (2001)
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              What is Business Process Management?

              Michael Hammer (2010)
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                Publication date (Print): 2010
                Publication date (Online): May 19 2010
                Pages: 127-148
                DOI: 10.1007/978-3-642-00416-2_6
                SO-VID: 2e5d6ca1-a6a1-4b8b-9ed2-5054491d5ddb
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