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      Handbook on Business Process Management 1 

      What is Business Process Management?

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      Publisher: Springer Berlin Heidelberg

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          Reengineering the corporation: A manifesto for business revolution

          Michael J Hammer, James Champy (1993)
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            Publication date (Print): 2010
            Publication date (Online): May 19 2010
            Pages: 3-16
            DOI: 10.1007/978-3-642-00416-2_1
            SO-VID: 4c2639a5-4454-43ea-a927-429b2405bbe2
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