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      Introduction to Business Process Management

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          Business process management: survey and methodology

          Chung-Yee Lee, C. Bruner, T. Horak … (1995)
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            Handbook on Business Process Management 2

            Jan vom Brocke, Michael Rosemann (2010)
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              Six Sigma and Business Process Management

              Sue Conger (2010)
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                Publication date (Print): 2013
                Pages: 1-31
                DOI: 10.1007/978-3-642-33143-5_1
                SO-VID: e5dfe526-60ff-4e3a-8f39-cb000a2e3a5c
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