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      • Record: found
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      Neue Aspekte des Dienstleistungsmarketing 

      Blueprinting — Grundlage des Managements von Dienstleistungsunternehmen

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      Publisher: Deutscher Universitätsverlag

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          Service Positioning through Structural Change

          G. Shostack (1987)
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            How to Design a Service

            G. Shostack (1982)
            Article 0 comments Cited 77 times – based on 0 reviews     Review now
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              Organizational socialization of service customers

              Scott W. Kelley, Steven Skinner, James Donnelly (1992)
              Article 0 comments Cited 48 times – based on 0 reviews     Review now
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                Book Chapter
                Publication date (Print): 2000
                Pages: 3-28
                DOI: 10.1007/978-3-322-85204-5_1
                SO-VID: 0ca0be34-5242-419c-8c10-aa89e1c7e09f
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