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      Electronic Services 

      Going Virtual — Blueprinting als Basis des Prozessmanagements von E-Service-Anbietern

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      Publisher: Gabler Verlag

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          Die grenzenlose Unternehmung

          Arnold Picot, Ralf Reichwald, Rolf T. Wigand (2001)
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            Die Steuerung von Kundenintegrationsprozessen

            Sabine Fließ (2001)
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              Grundlagen der Dienstleistungsproduktion

              R Maleri (1997)
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                Publication date (Print): 2002
                Pages: 263-291
                DOI: 10.1007/978-3-8349-4418-4_11
                SO-VID: 90bd9b4c-5a96-451e-8379-05b49206db67
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