Trust in Social Media: Enhancing Social Relationships

Abstract

This study aims to explore the moderating effect of trust on the relationship between social media engagement, relationship benefits, and social relationships, utilizing an innovative framework grounded in social exchange theory. Employing a quantitative analysis with structural equation modeling (SEM), using a questionnaire distributed to a sample of 493 Jordanian youth, the results unveil a positive correlation between social media engagement and social relationships, with trust emerging as a crucial moderator in this dynamic. Trust positively moderates the connection between social media engagement and social relationships. This research sheds light on the pivotal role of trust in shaping social relationships on social media platforms. However, the interaction between trust and relationship benefits does not significantly impact social relationships. By expanding on existing knowledge, this study offers a fresh perspective on the interplay between trust, social media engagement, relationship benefits, and social relationships, emphasizing the potential of understanding trust to foster stronger social connections in the digital age. The results suggest that the positive influence of social media engagement on social relationships possibly will be determined by the level of trust present inside online communities.