ScienceOpen:
research and publishing network
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
My ScienceOpen
Sign in
Register
Dashboard
Blog
About
Search
Advanced search
My ScienceOpen
Sign in
Register
Dashboard
Search
Search
Advanced search
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
Blog
About
39
views
71
references
Top references
cited by
193
Cite as...
0 reviews
Review
0
comments
Comment
0
recommends
+1
Recommend
0
collections
Add to
0
shares
Share
Twitter
Sina Weibo
Facebook
Email
3,121
similar
All similar
Record
: found
Abstract
: not found
Article
: not found
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Author(s):
Lloyd C Harris
,
Mark M.H Goode
Publication date
Created:
January 2004
Publication date
(Print):
January 2004
Journal:
Journal of Retailing
Publisher:
Elsevier BV
Read this article at
ScienceOpen
Publisher
Review
Review article
Invite someone to review
Bookmark
Cite as...
There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
Related collections
Online interactive cancer simulations and demos
Most cited references
71
Record
: found
Abstract
: found
Article
: not found
Coefficient alpha and the internal structure of tests
Lee Cronbach
(1951)
Psychometrika, 16(3), 297-334
0
comments
Cited
6149
times
– based on
0
reviews
Review now
Bookmark
Record
: found
Abstract
: not found
Article
: not found
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan
,
Shelby D. Hunt
(1994)
0
comments
Cited
1485
times
– based on
0
reviews
Review now
Bookmark
Record
: found
Abstract
: not found
Article
: not found
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
G.Tomas Hult
,
J.Joseph Cronin
,
Michael K. Brady
(2000)
0
comments
Cited
718
times
– based on
0
reviews
Review now
Bookmark
All references
Author and article information
Journal
Title:
Journal of Retailing
Abbreviated Title:
Journal of Retailing
Publisher:
Elsevier BV
ISSN (Print):
00224359
Publication date Created:
January 2004
Publication date (Print):
January 2004
Volume
: 80
Issue
: 2
Pages
: 139-158
Article
DOI:
10.1016/j.jretai.2004.04.002
SO-VID:
6169ff66-a5f7-439c-bfdd-e169e8576690
Copyright ©
© 2004
License:
http://www.elsevier.com/tdm/userlicense/1.0/
History
Data availability:
Comments
Comment on this article
Sign in to comment
scite_
Similar content
3,121
The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach
Authors:
Sung Bum Kim
,
Dae-Young Kim
Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System
Authors:
Ana Reyes-Menendez
,
Pedro Palos-Sanchez
,
Jose Saura
…
What influences satisfaction and loyalty in public transport? A review of the literature
Authors:
Dea van Lierop
,
Madhav Badami
,
Ahmed M. El-Geneidy
See all similar
Cited by
183
CROWDSOURCING A WORD-EMOTION ASSOCIATION LEXICON
Authors:
Peter D. Turney
,
Saif Mohammad
Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies
Authors:
Clay Voorhees
,
Edward Ramirez
,
Roger Calantone
…
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
Authors:
Leslie Stoel
,
Sejin Ha
See all cited by
Most referenced authors
1,255
J Lee
H Takahashi
H. TAKAHASHI
See all reference authors