Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

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Most cited references 33

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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard Oliver (1980)

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Customer delight: Foundations, findings, and managerial insight

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Culture, Emotion, and Well-being: Good Feelings in Japan and the United States

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Author and article information

Contributors

Edwin N. Torres: (View ORCID Profile)

Journal

Title: International Journal of Hospitality Management

Abbreviated Title: International Journal of Hospitality Management

Publisher: Elsevier BV

ISSN (Print): 02784319

Publication date Created: January 2014

Publication date (Print): January 2014

Volume: 36

Pages: 255-262

Article

DOI: 10.1016/j.ijhm.2013.09.007

SO-VID: 4f5c4c40-865a-4d06-89cd-0aeec578e82d

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