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Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg
Modellorientierter Vergleich der Unterstützungspotenziale von RFID und 2D-Codes bei Technischen Kundendienstleistungen
other
Author(s):
Jens Meyer
,
Rüdiger Breitschwerdt
,
Oliver Thomas
Publication date
(Online):
August 07 2014
Publisher:
Springer Fachmedien Wiesbaden
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Design Science in Information Systems Research
March
,
Park
,
Ram
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(2004)
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Successfully completing case study research: combining rigour, relevance and pragmatism
Peta Darke
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Graeme Shanks
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Marianne Broadbent
(1998)
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Studying Information Technology in Organizations: Research Approaches and Assumptions
Jack Baroudi
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Wanda J. Orlikowski
(1991)
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Book Chapter
Publication date (Print):
2014
Publication date (Online):
August 07 2014
Pages
: 122-137
DOI:
10.1007/978-3-658-05301-7_8
SO-VID:
83f8ffe6-043a-461f-a723-f6a6d6de614d
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Book chapters
pp. 2
Empower Mobile Technical Customer Services (EMOTEC) – Produktivitätssteigerung durch intelligente mobile Assistenzsysteme im Technischen Kundendienst
pp. 18
State-of-the-Art der Produktivitätsmessung und -gestaltung im Technischen Kundendienst
pp. 32
Nachfragebestimmte Spezifikation und Konfiguration mobiler Anwendungssysteme zur Steigerung von Produktivität und Empowerment im Technischen Kundendienst
pp. 48
EMOTEC-Produktivitätsmetriken
pp. 67
Konstruktion und IT-gestützte Analyse eines Ursache-Wirkungsmodells zum Management technischer Kundendienstleistungen
pp. 84
Semantische Wikis als kollaborative Wissensdatenbanken im Technischen Kundendienst
pp. 99
Die EMOTEC-Integrationsplattform
pp. 122
Modellorientierter Vergleich der Unterstützungspotenziale von RFID und 2D-Codes bei Technischen Kundendienstleistungen
pp. 140
Usability Evaluation – Messung, Bewertung und Verbesserung der Gebrauchstauglichkeit von Informationssystemen
pp. 155
Entwicklungsbegleitende Normung von Anwendungsfällen für mobile Assistenzsysteme im Technischen Kundendienst
pp. 166
Use Cases für typische Technische Kundendienstprozesse
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