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      Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg 

      Konstruktion und IT-gestützte Analyse eines Ursache-Wirkungsmodells zum Management technischer Kundendienstleistungen

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      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

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          Ganzheitliches Life Cycle Management

          Christoph Herrmann (2010)
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            Kundendienstmanagement : Dienstleistung, Kundendienst, Servicestruktu-ren und Serviceprodukte ; Aufgabenbereiche und Organisation des Kundendienstes

            V Harms (1999)
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              Kundenzufriedenheit im Industriegüterbereich

              Bettina Rudolph (1998)
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                Publication date (Print): 2014
                Publication date (Online): August 07 2014
                Pages: 67-81
                DOI: 10.1007/978-3-658-05301-7_5
                SO-VID: 66a49b78-7934-44c5-91a4-7081e4fe2fd5
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