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      Dienstleistungsqualität 

      Transaktionsanalyse als Instrument dienstleistungsorientierter Personalschulung

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      Publisher: Gabler Verlag

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          Transactional analysis in psychotherapy: A systematic individual and social psychiatry.

          Eric Berne (1961)
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            The service encounter. Managing employee/customer interaction in service business

            GL Shostack, E. Bowen D., Czepiel John A. … (1985)
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              Toward a Core Typology of Service Organizations

              Peter K. Mills, Newton Margulies (1980)
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                Publication date (Print): 1991
                Pages: 283-307
                DOI: 10.1007/978-3-322-83625-0_13
                SO-VID: 5e6fd089-59e8-48c8-8b5b-29df2473cefe
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