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      Integratives Dienstleistungsmanagement 

      Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen

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          How to Design a Service

          G. Shostack (1982)
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            Quality in the Service Sector: A Review

            Barbara R. Lewis (1989)
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              Erratum

              (1987)
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                Book Chapter
                Publication date (Print): 1994
                Pages: 31-69
                DOI: 10.1007/978-3-322-82520-9_3
                SO-VID: 2810bee2-3a8b-4b1a-9411-048e25e008ab
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