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      Professionelle Krisenkommunikation : Basiswissen, Impulse und Handlungsempfehlungen für die Praxis 

      Das Gesicht der Krise

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      Publisher: Springer Fachmedien Wiesbaden

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          TARGET ARTICLE: Toward a Conceptualization of Optimal Self-Esteem

          Michael Kernis (2003)
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            Einfluß. Wie u. warum sich Menschen überzeugen lassen

            Robert B CIALDINI (1987)
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              Störungen und Klärungen. Allgemeine Psychologie der Kommunikation

              Friedemann von Thun (2010)
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                Publication date (Print): 2019
                Publication date (Online): May 23 2019
                Pages: 85-94
                DOI: 10.1007/978-3-658-25429-2_7
                SO-VID: 5b459ffb-879d-4cf7-a909-c8a44527d614
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