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      Die große Hoffnung für das 21. Jahrhundert? 

      Zukunftsperspektiven qualitativ anspruchsvoller Beratungsdienste — am Beispiel der Versicherungswirtschaft

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      Publisher: VS Verlag für Sozialwissenschaften

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          Gewinnen und Unternehmenswert

          FF Reichheld, F. Reichheld (1997)
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            Frankfurt/M

            M. BAETHGE (1986)
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              Institut der Maklerumfrage

              I Versicherungsmakler (1999)
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                Publication date (Print): 2001
                Pages: 225-242
                DOI: 10.1007/978-3-663-09717-4_11
                SO-VID: a7e9db28-aa4f-48c9-8f6c-b3778975cde5
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