Delivering Customer-Oriented Behaviour through Empowerment: An Empirical Test of HRM Assumptions

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Journal

Title: Journal of Management Studies

Abbreviated Title: J Management Studs

Publisher: Wiley-Blackwell

ISSN (Print): 0022-2380

ISSN (Electronic): 1467-6486

Publication date Created: September 2001

Publication date (Print): September 2001

Volume: 38

Issue: 6

Pages: 831-857

Article

DOI: 10.1111/1467-6486.00261

SO-VID: e25b0eaa-2f39-4dfe-a8d1-0317ac2d65be

License:

http://doi.wiley.com/10.1002/tdm_license_1.1

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