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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction
Author(s):
Woodruff Robert B.
,
Woodruff R. B.
,
Woodruff RB
,
R. B. Woodruff
,
S. GARDIAL
,
S. Gardial
,
R. B. WOODRUFF
,
Sarah GARDIAL
,
RB Woodruff
,
S. Gardial
Publication date:
1996
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Value-based Healthcare
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