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      Psychological Implications of Customer Participation in Co-Production

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      Journal of Marketing
      American Marketing Association (AMA)

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          An attributional theory of achievement motivation and emotion.

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            Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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              The Nature and Determinants of Customer Expectations of Service

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                Author and article information

                Journal
                Journal of Marketing
                Journal of Marketing
                American Marketing Association (AMA)
                0022-2429
                January 2003
                January 2003
                : 67
                : 1
                : 14-28
                Article
                10.1509/jmkg.67.1.14.18592
                c3519e4e-6aea-484a-a029-36b58a3c58d2
                © 2003
                History

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