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Human Resource Management in Service Work
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Author(s):
Marek Korczynski
Publication date
(Print):
2002
Publisher:
Macmillan Education UK
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Book
ISBN (Print):
978-0-333-77441-0
ISBN (Electronic):
978-1-137-10774-9
Publication date (Print):
2002
DOI:
10.1007/978-1-137-10774-9
SO-VID:
b99b1a1f-4df6-4573-a4e3-c607985e29cc
License:
http://www.springer.com/tdm
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Book chapters
pp. 1
Service work
pp. 19
The new service management school
pp. 42
Critical perspectives on service work
pp. 58
Service work: the customer-oriented bureaucracy
pp. 84
Analysing distinctive types of front-line work
pp. 104
Sales work
pp. 121
Empowerment on the front line?
pp. 139
Managing emotions
pp. 158
Gendered segregation and disadvantage
pp. 175
Trade unions and service work
pp. 192
Conclusion: reconsidering modern times
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