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      COVID-19 and the pursuit of supply chain resilience: reactions and “lessons learned” from logistics service providers (LSPs)

      , , ,
      Supply Chain Management: An International Journal
      Emerald

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          Abstract

          Purpose

          The purpose of this paper is to provide new insights into the reactions and lessons learned with regard to the COVID-19 pandemic in terms of how logistics service providers (LSPs) managed to maintain supply chains resilience and what focus areas have been changed to keep operations functional and uphold financial stability.

          Design/methodology/approach

          Based on data-gathering techniques in interpretive research this study collected primary data via semi-structured interviews, interviewing informants from selected LSPs that operate on a global scale.

          Findings

          The results show that LSPs have built their reactions and actions to the COVID-19 outbreak around five main themes: “create revenue streams,” “enhance operational transport flexibility,” “enforce digitalization and data management,” “optimize logistics infrastructure” and “optimize personnel capacity.” These pillars build the foundation to LSP resilience that enables supply chains to stay resilient during an external shock of high impact and low probability.

          Originality/value

          The results of this study provide insights into how LSPs have managed the downsides and found innovative ways to overcome operational and financial challenges during the COVID-19 outbreak. As one of the first studies that specially focuses on the role of LSPs during the COVID-19 pandemic, this study categorizes the LSPs’ reactions and provides a “lessons learned” framework from a managerial perspective. From a theoretical perspective, this paper discusses the strategic role of LSPs in supply chain management and thereby extends current supply chain literature with a focus on LSP resilience.

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          Most cited references84

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          Consumers and Their Brands: Developing Relationship Theory in Consumer Research

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            Blockchain technology and its relationships to sustainable supply chain management

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              Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case

              Highlights • Epidemic outbreaks are a special case of supply chain (SC) risks. • We articulate the specific features of epidemic outbreaks in SCs. • We demonstrate a simulation model for epidemic outbreak analysis. • We use an example of coronavirus COVID-19 outbreak.
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                Author and article information

                Journal
                Supply Chain Management: An International Journal
                SCM
                Emerald
                1359-8546
                1359-8546
                June 15 2021
                September 06 2021
                June 15 2021
                September 06 2021
                : 26
                : 6
                : 702-714
                Article
                10.1108/SCM-09-2020-0439
                a2861952-155e-4ebf-a992-4bfcbc56f92a
                © 2021

                https://www.emerald.com/insight/site-policies

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