Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance

Setia, Pankaj; Venkatesh, Viswanath; Joglekar, Supreet

doi:10.25300/MISQ/2013/37.2.11

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Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance

Author(s): Pankaj Setia , Viswanath Venkatesh ¹ , Supreet Joglekar ¹

Publication date Created: February 2 2013

Publication date (Print): February 2 2013

Journal: MIS Quarterly

Publisher: MIS Quarterly

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Title: MIS Quarterly

Abbreviated Title: MISQ

Publisher: MIS Quarterly

ISSN (Print): 02767783

ISSN (Electronic): 21629730

Publication date Created: February 2 2013

Publication date (Print): February 2 2013

Volume: 37

Issue: 2

Pages: 565-590

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[1 ]University of Arkansas

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DOI: 10.25300/MISQ/2013/37.2.11

SO-VID: 9ee29c61-f297-4a6e-ba12-c41e49aa4558

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Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance

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