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      Creating a safe haven during the crisis: How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry

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          Highlights

          • Organizations in the hospitality industry need to ensure safe operation by facilitating employee compliance with COVID-19 safety measures.

          • A deep approach towards compliance with COVID-19 is a four-stage psychological process including 1) heightened risk and health awareness, 2) perceived utility value, 3) behavioral adaptation, and 4) integration.

          • This deep compliance is driven by both management COVID-19 safety practices as well as organizational crisis response strategies that prioritize safety and maximize job security.

          Abstract

          The COVID-19 health crisis has engendered a set of additional health and safety regulations and procedures (e.g. social distancing) to the hospitality industry. The purpose of this paper is to explore in-depth how organizations can facilitate employees’ deep compliance with these procedures. Employing an instrumental case-study approach, we collected multi-level interview data and archival data in a small-medium sized restaurant in China. The findings reveal that employees’ deep compliance with safety procedures includes a four-stage psychological process, and this process is underpinned by both management safety practices and organizational crisis strategies. As the hospitality industry starts to exit lockdown and ramp up operations, this study offers theoretical and practical insights on how organizations in hospitality can protect the health and safety of their employees and the broader community.

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          Most cited references29

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          PERSUASION WITH CASE STUDIES.

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            Beware of the second wave of COVID-19

            The outbreak of coronavirus disease 2019 (COVID-19), which began in Wuhan, China, in late 2019, has spread to 203 countries as of March 30, 2020, and has been officially declared a global pandemic. 1 With unprecedented public health interventions, local transmission of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) appears now to have been contained in China. Multiple countries are now experiencing the first wave of the COVID-19 epidemic; thus, gaining an understanding of how these interventions prevented the transmission of SARS-CoV-2 in China is urgent. In The Lancet, Kathy Leung and colleagues 2 report their assessment of the transmissibility and severity of COVID-19 during the first wave in four cities and ten provinces in China outside Hubei. The study estimated the instantaneous reproduction number in the selected locations decreased substantially after non-pharmaceutical control measures were implemented on Jan 23, 2020, and has since remained lower than 1. The transmission of SARS-CoV-2 in these locations was mainly driven by imported cases from Hubei until late January, which is, to some extent, similar to the transmission in January in several countries. The epidemics in Chinese provinces outside Hubei were believed to be driven by local transmission dynamics after Jan 31; 3 therefore, the findings of Leung and colleagues' study highlight the fact that the package of non-pharmaceutical interventions in China has the ability to contain transmission—not only imported cases, but also local transmission. The epidemic is accelerating rapidly in multiple countries, indicating shortfalls in preparedness. Given that multiple countries imposed travel restrictions against China in late January, there is a need to model whether earlier implementation of interventions such as social distancing, population behavioural change, and contact tracing would have been able to contain or mitigate the epidemic. Leung and colleagues also modelled the potential adverse consequences of premature relaxation of interventions, and found that such a decision might lead to transmissibility exceeding 1 again—ie, a second wave of infections. The finding is critical to governments globally, because it warns against premature relaxation of strict interventions. However, the effect of each intervention, or which one was the most effective in containing the spread of the virus, was not addressed in the study. While interventions to control the spread of SARS-CoV-2 are in place, countries will need to work toward returning to normalcy; thus, knowledge of the effect of each intervention is urgently required. Air travel data were used to model the effect of travel restrictions on delaying overall epidemic progression, and were found to have a marked effect at the international scale, but only a 3–5 day delay within China. 4 A study 5 focused on the effects of extending or relaxing physical distancing control measures in Wuhan has suggested that if the measures are gradually relaxed in March, a second wave of cases might occur in the northern hemisphere mid-summer. Country-specific models of the effects of travel restrictions and social distancing, as well as the alternative strategies after the relaxation of these interventions, such as the use of face masks, temperature checks, and contact tracing, are now needed. Case fatality rate (CFR) is one of the important unknowns of COVID-19. Leung and colleagues estimated the confirmed CFR (cCFR) outside Hubei was 0·98% (95% CI 0·82–1·16), which was consistent with the report from the Chinese Center for Disease Control and Prevention. 6 Since the epidemics in the studied locations did not overwhelm the health-care capacities, the data on the number of confirmed cases are believed to be reliable. Leung and colleagues also found the cCFR was correlated with provincial per capita gross domestic product and the availability of hospital beds per 10 000. In Wuhan, the CFR was up to 5·08% by March 28, 2020. 7 The remarkable difference in the CFRa between these locations and Wuhan might be attributed to the difference in the degrees of health-care capacity. Therefore, consideration should be given to the variations in health-care capacity when implementing interventions. While the epidemic is growing exponentially, the health-care system will face severe burdens. Governments should act and prepare immediately to ensure that the health-care system has adequate labour, resources, and facilities to minimise the mortality risk of COVID-19. © 2020 Tingshu Wang/Reuters 2020 Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
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              Risk management in a dynamic society: a modelling problem

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                Author and article information

                Contributors
                Journal
                Int J Hosp Manag
                Int J Hosp Manag
                International Journal of Hospitality Management
                Published by Elsevier Ltd.
                0278-4319
                1873-4693
                29 August 2020
                29 August 2020
                : 102662
                Affiliations
                [a ]School of Management, QUT Business School, Queensland University of Technology, Australia
                [b ]UQ Business School, The University of Queensland, Australia
                [c ]School of Humanities, Languages and Social Science, Griffith University, Australia
                [d ]Leeds University Business School, University of Leeds, United Kingdom
                Author notes
                [* ]Corresponding author at: QUT Business School, Queensland University of Technology, 2 George Street, Brisbane City, QLD, 4000, Australia. xiaowen.hu@ 123456qut.edu.au
                Article
                S0278-4319(20)30214-0 102662
                10.1016/j.ijhm.2020.102662
                7456279
                32904503
                661813e6-fa23-477e-b94b-c3d8bf18a342
                © 2020 Published by Elsevier Ltd.

                Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

                History
                : 29 June 2020
                : 15 August 2020
                : 24 August 2020
                Categories
                Article

                covid-19,deep compliance,management commitment to safety,crisis strategy

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