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      Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

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          The Measurement of Observer Agreement for Categorical Data

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            Machines and Mindlessness: Social Responses to Computers

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              ELIZA---a computer program for the study of natural language communication between man and machine

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                Author and article information

                Contributors
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                Journal
                International Journal of Human-Computer Studies
                International Journal of Human-Computer Studies
                Elsevier BV
                10715819
                May 2022
                May 2022
                : 161
                : 102788
                Article
                10.1016/j.ijhcs.2022.102788
                5f846c06-ceb7-4bcc-924f-2f7c53c80726
                © 2022

                https://www.elsevier.com/tdm/userlicense/1.0/

                http://creativecommons.org/licenses/by/4.0/

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