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      Towards Nudging in BPM: A Human-Centric Approach for Sustainable Business Processes

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          Abstract

          Business Process Management (BPM) is mostly centered around finding technical solutions. Nudging is an approach from psychology and behavioral economics to guide people's behavior. In this paper, we show how nudging can be integrated into the different phases of the BPM lifecycle. Further, we outline how nudging can be an alternative strategy for more sustainable business processes. We show how the integration of nudging offers significant opportunities for process mining and business process management in general to be more human-centric. We also discuss challenges that come with the adoption of nudging.

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          Author and article information

          Journal
          20 September 2024
          Article
          2409.13295
          2a09db1c-e596-415b-86c5-f1b84afe5504

          http://arxiv.org/licenses/nonexclusive-distrib/1.0/

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          cs.SE

          Software engineering
          Software engineering

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