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      Digitalisierung im Vertrieb : Strategien zum Einsatz neuer Technologien in Vertriebsorganisationen 

      Retourenmanagement im Online-Handel – Eine Untersuchung der Kundenerwartungen

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      Author(s): ,
      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

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          The Returns Management Process

          Sebastián García-Dastugue, Keely Croxton, Douglas Lambert … (2002)
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            Are Product Returns a Necessary Evil? Antecedents and Consequences

            J. Petersen, V. Kumar (2009)
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              Managing Internet Product Returns: A Focus on Effective Service Operations

              Diane Mollenkopf, Elliot Rabinovich, Timothy M. Laseter … (2007)
              Article 0 comments Cited 29 times – based on 0 reviews     Review now
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                Author and book information

                Book Chapter
                Publication date (Print): 2016
                Publication date (Online): November 28 2015
                Pages: 633-649
                DOI: 10.1007/978-3-658-05054-2_27
                SO-VID: 112bccd3-dcee-4e66-b324-42f7d4f89ea8
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