The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

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Journal

Title: International Journal of Service Industry Management

Abbreviated Title: Int J of Service Industry Mgmt

Publisher: Emerald

ISSN (Print): 0956-4233

Publication date Created: October 1996

Publication date (Print): October 1996

Volume: 7

Issue: 4

Pages: 27-42

Article

DOI: 10.1108/09564239610129931

SO-VID: 10ee2f6e-79f4-417d-b2eb-ac99f5c7f874

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