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      The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

      International Journal of Service Industry Management
      Emerald

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          Journal
          International Journal of Service Industry Management
          Int J of Service Industry Mgmt
          Emerald
          0956-4233
          October 1996
          October 1996
          : 7
          : 4
          : 27-42
          Article
          10.1108/09564239610129931
          10ee2f6e-79f4-417d-b2eb-ac99f5c7f874
          © 1996
          History

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