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      Handbuch Changemanagement im Krankenhaus : 20-Punkte Sofortprogramm für Kliniken 

      Ziele und Entwicklungsstufen der Qualitäts- und Risikosteuerung

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      Publisher: Springer Berlin Heidelberg

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          Human Error

          James Reason (1990)
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            Six Sigma als Projektmanagement für höhere Kundenzufriedenheit und bessere Unternehmensergebnisse

            Armin Töpfer (2007)
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              Total Quality Management as a Holistic Management Concept

              Klaus J. Zink (1998)
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                Publication date (Print): 2017
                Publication date (Online): November 25 2016
                Pages: 723-754
                DOI: 10.1007/978-3-642-20362-6_49
                SO-VID: fb3bcfc5-99d6-42ea-a329-1a224c2f30e5
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