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      Dienstleistungsmanagement Jahrbuch 2001 

      Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern

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      Publisher: Gabler Verlag

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          Motivation und Handeln

          Heinz Heckhausen (1989)
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            Qualitätsservice. Was Ihre Kunden erwarten – was Sie leisten müssen

            V. ZEITHAML, V Zeithaml, V Zeithaml … (1992)
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              Qualitätsmanagement für Dienstleistungen

              M. Bruhn (1997)
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                Publication date (Print): 2001
                Pages: 341-374
                DOI: 10.1007/978-3-322-91284-8_14
                SO-VID: d713e3ec-6cd9-4918-8fa2-d9291240764e
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