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      Kundenzufriedenheit 

      Theoretische Perspektiven zur Kundenzufriedenheit

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      Publication date (Print):
      Publisher: Gabler Verlag

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          Prospect Theory: An Analysis of Decision under Risk

          Daniel Kahneman, Amos Tversky (1979)
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            An attributional theory of achievement motivation and emotion.

            Bernard Weiner (1985)
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              The Antecedents and Consequences of Customer Satisfaction for Firms

              Eugene Anderson, Mary W. Sullivan (1993)
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                Book Chapter
                Publication date (Print): 2001
                Pages: 17-50
                DOI: 10.1007/978-3-322-99753-1_1
                SO-VID: bd99a6d6-0239-4f39-b5c4-f0694e22c70a
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