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About UCL Open: Env.
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      Dienstleistungsinnovationen 

      ServiceBlueprint als Methode zur Gestaltung und Implementierung von innovativen Dienstleistungsprozessen

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          Die grenzenlose Unternehmung

          Arnold Picot, Ralf Reichwald, Rolf T. Wigand (2001)
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            Organizational stress

            RL Kahn, DM Wolfe, R. QUINN … (1964)
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              Die Steuerung von Kundenintegrationsprozessen

              Sabine Fließ (2001)
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                Book Chapter
                Publication date (Print): 2004
                Pages: 173-202
                DOI: 10.1007/978-3-8349-4380-4_8
                SO-VID: 63b4ab1b-f34b-4016-ab35-18cdef0fa437
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