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Qualitätsmanagement für Dienstleister
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Editor(s):
Walter Eversheim
Publication date
(Print):
2000
Publisher:
Springer Berlin Heidelberg
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Book
ISBN (Print):
978-3-642-64127-5
ISBN (Electronic):
978-3-642-59793-0
Publication date (Print):
2000
DOI:
10.1007/978-3-642-59793-0
SO-VID:
3129ab18-15e6-4432-86c3-1d73a9ae7905
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Book chapters
pp. 1
Einführung
pp. 4
Qualität als Erfolgsfaktor für Dienstleister
pp. 18
ServAs: Qualitätsmanagement mit System
pp. 41
Potentiale nutzen
pp. 86
Prozesse optimieren
pp. 149
Ergebnisse verbessern
pp. 184
Ausblick
pp. 192
Literatur
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