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About UCL Open: Env.
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      Dienstleistungsmarketing : Grundlagen - Konzepte - Methoden 

      Implementierung des Dienstleistungsmarketing

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      Author(s): , ,
      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

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          Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

          Valarie A. Zeithaml (2018)
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            Understanding Organization-Customer Links in Service Settings

            Benjamin Schneider, Mark Ehrhart, David M. Mayer … (2005)
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              A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes

              Christian Pflesser, Christian Homburg (2000)
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                Author and book information

                Book Chapter
                Publication date (Print): 2015
                Publication date (Online): May 14 2015
                Pages: 443-469
                DOI: 10.1007/978-3-658-05046-7_7
                SO-VID: 30351374-8490-438f-8585-ea20d4e2b762
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