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Dienstleistungen im Gesundheitssektor
Dienstleistungsarbeit: Autonome, relationale und heteronome Komponenten der Arbeit vom Anbieter für den Kunden
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Foundations of Social Theory
JS Coleman, Coleman JS (1990)
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A theory of cognitive dissonance
Festinger L., L Festinger, Festinger, L. (1957)
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The social psychology of groups
JW Thibaut, Thibaut JW (1959)
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