Publications
Preprints
About UCL Open: Env.
Aims and Scope
Editorial Board
Indexing
APCs
How to cite
Publishing policies
Editorial policy
Peer review policy
Equality, Diversity & Inclusion
About UCL Press
Contact us
Information for authors
How it works
Benefits of publishing with us
Submit
How to submit
Preparing your manuscript
Article types
Open Data
ORCID
APCs
Contributor agreement
Information for reviewers
Review process
How to peer review
Peer review policy
Register Dashboard
Search

Browse
Publications
Preprints
About
About UCL Open: Env.
Aims and Scope
Editorial Board
Indexing
APCs
How to cite
Publishing policies
Editorial policy
Peer review policy
Equality, Diversity & Inclusion
About UCL Press
Contact us
For authors
Information for authors
How it works
Benefits of publishing with us
Submit
How to submit
Preparing your manuscript
Article types
Open Data
ORCID
APCs
Contributor agreement
For reviewers
Information for reviewers
Review process
How to peer review
Peer review policy
My ScienceOpen

Register Dashboard
Search
47
views
69
references
 Top references
cited by
0
    
0 reviews
 Review
0
comments
 Comment
0
recommends
+1 Recommend
0 collections
    0
    shares
      220
      similar
       All similar
      • Record: found
      • Abstract: not found
      • Book Chapter: not found
      Dienstleistungsmarketing : Grundlagen - Konzepte - Methoden 

      Strategisches Dienstleistungsmarketing

      other
      Author(s): , ,
      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

      Read this book at

      Publisher
      Buy book
      Bookmark
          There is no author summary for this book yet. Authors can add summaries to their books on ScienceOpen to make them more accessible to a non-specialist audience.

          Related collections

          Most cited references69

          • Record: found
          • Abstract: not found
          • Article: not found

          Market Orientation, Creativity, and New Product Performance in High-Technology Firms

          Subin Im, John Workman (2004)
          Article 0 comments Cited 158 times – based on 0 reviews     Review now
            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Assessing the Service-Profit Chain

            Vikas Mittal, Wagner Kamakura, José Mazzon … (2002)
            Article 0 comments Cited 75 times – based on 0 reviews     Review now
              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Linking Customer Management Effort to Customer Profitability in Business Markets

              Das Narayandas, Douglas Bowman (2004)
              Article 0 comments Cited 39 times – based on 0 reviews     Review now
                Bookmark
                All references

                Author and book information

                Book Chapter
                Publication date (Print): 2015
                Publication date (Online): May 14 2015
                Pages: 129-198
                DOI: 10.1007/978-3-658-05046-7_4
                SO-VID: a92face2-6528-4a4f-bda4-3ad39464db9b
                History

                Data availability:

                Comments

                Comment on this book

                Book chapters

                Similar content220

                See all similar