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      Die große Hoffnung für das 21. Jahrhundert? 

      Zum Verhältnis von Dienstleistungsqualität und Dienstleistungsbeschäftigung

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      Publisher: VS Verlag für Sozialwissenschaften

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          Gewinnen und Unternehmenswert

          FF Reichheld, F. Reichheld (1997)
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            Frankfurt/M

            M. BAETHGE (1986)
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              Jahrbuch Sozialwissenschaftliche Technikberichterstattung 1997 — Schwerpunkt

              N D’Alessio (1998)
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                Publication date (Print): 2001
                Pages: 71-83
                DOI: 10.1007/978-3-663-09717-4_4
                SO-VID: e1bd1538-5091-4d2d-81e6-1ec443d59f4d
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