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      Dienstleistungsmanagement Jahrbuch 2001 

      Die Integration des externen Faktors und ihre Auswirkungen auf das Kapazitätsmanagement von Dienstleistungsunternehmungen

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      Publication date (Print):
      Publisher: Gabler Verlag

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          Preismanagement

          Hermann Simon (1992)
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            Dienstleistungsqualität aus Kundensicht

            Bert Hentschel (1992)
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              Theorie der sozialen Gruppe

              George Caspar Homans (1960)
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                Publication date (Print): 2001
                Pages: 225-248
                DOI: 10.1007/978-3-322-91284-8_9
                SO-VID: da41e6c6-ebe5-46f3-8daa-15dd504e179a
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