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Dienstleistungsqualität
Transaktionsanalyse als Instrument dienstleistungsorientierter Personalschulung
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Author(s):
Henning S. Schulze
Publication date
(Print):
1991
Publisher:
Gabler Verlag
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Transactional analysis in psychotherapy: A systematic individual and social psychiatry.
Eric Berne
(1961)
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The service encounter: managing employee/customer interaction in service businesses
G. Shostack
,
GL Shostack
,
E. Bowen D.
…
(1985)
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Toward a Core Typology of Service Organizations
Peter K. Mills
,
Newton Margulies
(1980)
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Book Chapter
Publication date (Print):
1991
Pages
: 283-307
DOI:
10.1007/978-3-322-83625-0_13
SO-VID:
5e6fd089-59e8-48c8-8b5b-29df2473cefe
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Book chapters
pp. 283
Transaktionsanalyse als Instrument dienstleistungsorientierter Personalschulung
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